When you submit a physical Send and your order is in the hands of a carrier, it’s important to know how to track that package. In this article, we’ll show you how to get the tracking information for a physical Send and also share resources for each possible carrier our warehouses use.
Locating the Tracking Information
Once a Send reaches “Shipped” status in your Send Tracker, you’ll know the package should have some tracking information available. You can get this tracking information from the Send Tracker on Sendoso or the email you receive once your Send ships.
Email Notification:
Send Tracker:
Clicking Track Order or Track Shipment from either of these places will bring you to a page that will show the carrier for that shipment. Once you’re on the page, you can tell which carrier is in charge of getting your gift to your recipient.
Carrier Resources
Here is a list of the resources for each carrier that our warehouses use and where to check if they’re experiencing any delivery delays.
Please be aware, ongoing postal strikes in Canada may affect delivery times on some orders
Australia
AusPost: Domestic Shipments within Australia
DHL: International Shipments from Australia
Ireland/EU
An Post: Domestic Shipments within Ireland
GLS: International Shipments from Ireland within the EU
DHL: International Shipments from Ireland (Non-EU countries)
United Kingdom
DPD: Domestic Shipments within the UK
DHL: International Shipments from UK
USA
USPS: Domestic Shipments within the USA
Estes: Domestic LTL (Bulk Sends) Shipments within the USA
FedEx: International Shipments outside of USA
DHL: International Shipments outside of USA
Please know that if you ordered through the Direct Marketplace, you may see other carriers for those Sends as those gifts are shipped directly from the vendor.
Additional Considerations
Please know that depending on the warehouse you’re sending from, there are some country restrictions:
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Export/Import Restrictions Restricted CountriesUnable to ship to these locations under any circumstances Sending Fulfillment Center and Marketplace Vendors: |
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| United Kingdom | United States | Australia | EU |
| Iran | Cuba | Iran | Belarus |
| North Korea | Iran | North Korea | Libya |
| Belarus | Belarus | Belarus | North Korea |
| Sierra Leone | North Korea | Libya | Syria |
| South Sudan | Syria | Syria | Russia |
| Burma (Myanmar) | Sudan | Russia | Ukraine |
| Russia | Libya | Ukraine | Cuba |
| Ukraine | Russia | Cuba | |
| Cuba | |||
Additionally, here is a list of high-risk countries:
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Export/Import Restrictions High-Risk CountriesWe can ship to these countries, but we will be unable to ensure a smooth shipping experience (For various reasons) Sending Fulfillment Center and Marketplace Vendors: |
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| United Kingdom | United States | Australia | EU |
| Sudan | Belarus | Burma (Myanmar) | Afghanistan |
| Côte d’Ivoire | China | Zimbabwe | Bosnia & Herzegovia |
| D R of Congo | Brazil | D R of Congo | Burundi |
| Liberia | India | Iraq | Central African Republic |
| Lebanon | Tanzania | Lebanon | Côte d’Ivoire |
| Belarus | Zimbabwe | Somalia | D R of Congo |
| Iraq | Liberia | South Sudan | Eritrea |
| Syria | D R of Congo | Sudan | Iran |
| Ghana | Côte d’Ivoire | Yemen | Iraq |
| Krygyzstan | Somalia | Israel | Liberia |
| Libya | Israel | China | Myanmar |
| Somalia | Ukraine | Serbia | |
| Venezuela | Venezuela | Somalia | |
| Yemen | China | Sudan | |
| Zimbabwe | South Sudan | ||
| Afghanistan | Venezuela | ||
| Argentina | Yemen | ||
| Israel | Zimbabwe | ||
| China | Israel | ||
| China | |||
Delivered Duties Unpaid (DDU)Countries where Brexit has added a layer of complexity. These countries REQUIRE items to be shipped in a way that makes recipients pay duties/taxes All Sending Fulfillment Centers: |
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| Ukraine | Russia |
Delivered Duties Paid (DDP)We CAN ship in a way where recipients will not need to pay duties or taxes, overall shipping costs may be slightly higher Sending Fulfillment Centers: |
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| Austria | Estonia | Ireland | Portugal |
| Bulgaria | Finland | Italy | Romania |
| Croatia | France | Latvia | Slovakia |
| Cyprus | Germany | Luxembourg | Spain |
| Czechia | Greece | Malta | Sweden |
| Denmark | Hungary | Poland | Slovenia |
| Belgium | Lithuania | Netherlands | |
Additional Information NeededCountries where senders will need to provide additional recipient information. The Logistics Support team will contact senders to collect after the order is placed. All Sending Fulfillment Centers: |
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| Country | Information Needed |
| India | PAN Number |
| Brazil | CPF Number |
Prohibited Items:
Each carrier has rules on what they can and cannot ship. Please review this article for more information.
Other Resources
You may want to review the following resources as well: