What do the different statuses in the Send Tracker mean?

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In your Send Tracker, you may notice a variety of statuses related to each of your Sends. Here is a breakdown of what each status means by send type. For more information on the Send Tracker, click here.


Initiated: This is the first status for a Send. The Send was initiated by the Sender or integration.

Sent: When the eGift offer is initiated. The recipient has not opened the email at this point.

Opened: When an eGift offer email is viewed by the recipient. The recipient has not selected their eGift at this point.

Clicked: When an eGift offer link is clicked. The eGift redemption page is displayed to the recipient but they have not confirmed their email address to receive the eGift code. Once the email has been verified, the eGift is now considered Redeemed.

Used/Redeemed: When an eGift is selected and the recipient has received their eGift code. Note that this does not indicate when the user actually used the eGift, only that they generated the code.

Expired: When an eGift offer is no longer available to redeem. If the recipient does not open the eGift offer email while the offer is still available.

Refunded: If the eGift was never opened and is still in Sent status by the date the eGift offer expires, we will credit the funding source as soon as it expires. This status is also used for emails that are bounced.

Physical Sends

For information about processing times, check out this article: SLAs and Expected Processing Times.

Initiated: This is the first status for a Send. The Send was initiated by the Sender or integration.

Confirming Address: Waiting for the recipient to confirm/update their mailing address. For more information about Address Confirmation, click here.

Confirmation Canceled: Address Confirmation has expired, and the order was canceled. 

Order Received: The order has been submitted to our warehouse team for processing. If your order has been in Processing status for more than 7 days, please contact Support.

Fulfilling: Sendoso is packaging your gift and it will be shipped shortly.

Shipped: The order has been shipped out. Your Send Tracker should update with a link to the tracking information.

Delivered: The order has been successfully delivered to its destination.

Fulfillment Issue: The order is between the Order Received status and Shipped status. There are a number of reasons a send can be paused. If your order has been in the Paused status for more than 3 days, please reach out to Support for assistance.

Undeliverable: The order has been deemed undelivered (potential issue with address, unable to reach recipient, no one home at the time of delivery, etc.) Reach out to Support with the order or tracking number for assistance.

Canceled: The order has been canceled.

Amazon Fulfilling: Amazon is preparing to ship order to Sendoso.

Amazon Shipped: Amazon shipped your order to a Sendoso Fulfillment Center.

Refunded: The order has been canceled and funds have been credited back.

Failed: Reach out to Support with the order or tracking number for assistance.

Send Issues

Insufficient Funds: The Send was initiated but there were no funds in the Send’s funding source to complete the Send. For more information about funding sources, see this article.

Invalid Email Format: The email provided for the Send was incorrect.

Suspicious Email: The email address is currently blocklisted or was flagged as low quality. For more information, see this article.

Fulfillment Inssue: The send has been temporarily suspended due to an issue in the Fulfillment Center. To resolve this issue, please contact the Support Team.

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