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Recipient FAQs

Received an eGift or physical gift? Start here!

Physical Gift FAQs

  • Why are you asking for my address?
  • Where is my gift?
  • Is crinkle paper recyclable?
  • My gift arrived broken, what can I do?

eGift FAQs

  • How do I redeem an eGift?
  • What is Sendoso?
  • How do I redeem a Visa or Mastercard eGift?
  • How do I manage my email subscriptions for gift emails?
  • Why am I required to schedule a meeting in order to receive my eGift?
  • Why haven’t I received the eGift code yet?

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