Have you wanted to surprise your recipient with a unique gift without needing to know their address?
With SmartDelivery, SmartSuite handles the logistics—automatically verifying and sourcing the right address for each recipient. No more forms, no more delays, and no awkward asks from sales or marketing. Gifts arrive where and when they should, with zero lift from your team.
Using the power of AI, SmartDelivery will search for your recipient's physical address and will send your gift to that address without letting them know that a surprise is in store.
This feature can be used for SmartSend, Single recipient send flow, Marketplace Sending and for Bulk Sending. In this article, we'll go through how to use SmartDelivery and answer other FAQs.
All SmartSuite features are available for Advanced and Enterprise plans. SmartSend and SmartMessage are available for Core plans. Read more about plans here.
How to use SmartDelivery
First, you'll need to enable SmartDelivery on your Account Settings page. Then you'll click the Account Settings tab at the top of the page and check the box next to SmartDelivery. Click Save at the bottom of the page.
If you do not see this option, please reach out to your customer success resource to discuss adding this feature to your account.
Once enabled in your account, you'll see the SmartDelivery option in a few places when sending physical gifts.
Sending via SmartSend
If you're using SmartSend, you'll first run the search normally, and once you pick the gift, you'll see a checkbox at the bottom for SmartDelivery. Once you select that box, you'll only need to provide the recipient's name, email address, and text for the note that accompanies the gift.
Sending from Send Page
If you're sending from your Send page (sends associated with configured campaigns), you'll see the option to use SmartDelivery after you choose whether you'd like to send to an individual or a group of people.
You'll still be able to provide text for a message and connect your meeting booker link in the Send flow.
Sending from the Marketplace
If your account is enabled to send from the Marketplace, you can use SmartDelivery once you've selected a gift from the Marketplace.
Simply click Send Now on a gift's page and select the SmartDelivery box at the bottom. If you would like to disable Address Confirmation fallback, be sure to click that box as well.
When to Use SmartDelivery
FAQs
How does SmartDelivery find addresses?
Through the power of AI, SmartDelivery finds the best address based on publicly available address data from multiple public data sources such as WhitePages and public record websites. These data sources are the same as those used to send printmail.
How long does SmartDelivery take to find the recipient's address?
Once you send via SmartDelivery, the Send's status on the Send Tracker page will show as "Discovery" while it works to find your recipient's address. It may take up to one business day to find the address.
If it cannot find a high-confidence address for the recipient, your Global Address Confirmation settings will take effect, and the recipient will be prompted to provide their address.
How can I turn off the Address Confirmation fallback emails?
If you want to keep your gift a surprise, you can now opt-out of sending an address confirmation to your recipient at the time of the send. After you select SmartDelivery in the sending process, you'll see a "Disable fallback address collection email" box. Click that to avoid spoiling the surprise!
What happens if someone does not receive their gift or if the address is wrong?
We are incredibly proud to say SmartDelivery, on average, has an 85%+ success rate in finding high-confidence addresses. As with any technology using publicly available information, there is a non-zero chance that the address may be inaccurate at the time of sending. (E.g. someone moves and records are not yet updated).
However, if you're sending a high-value gift, we recommend using the Address Confirmation feature.
If the recipient doesn’t receive the package, will I receive a refund?
If an order is successfully placed, shipped using SmartDelivery, and marked as delivered to the address provided in our system, a refund will not be issued.
Someone just moved or changed jobs. Can I send right away?
While you can launch a SmartDelivery send, there is a higher probability that the package will not go to the proper home address, as it may take time for this to be updated across multiple public records. Instead, try to use an office address and use their business email for SmartDelivery.
Does SmartDelivery work internationally?
SmartDelivery is available globally, although it has higher success rates in the United States due to the availability of information.
Is this service GDPR-compliant?
Yes, the SmartDelivery service is GDPR compliant. Sendoso maintains GDPR compliance in all service operations and supports GDPR-defined individual Data Subject Rights.
Is this service CCPA-compliant?
Yes, the SmartDelivery service is compliant with CCPA, and also the more recent follow-on, the CPRA. Sendoso does not sell personal data as defined in these regulations under any circumstances. If you have further questions about our privacy policy or compliance, please review our privacy policy at https://sendoso.com/privacy.