Estimating Shipping Costs for Inventoried Sends

  • Updated

With Sendoso’s predictable pricing model, there are two aspects of shipping costs to consider when submitting a Send from one of our Sending Fulfillment Centers (SFCs): Handling Rates (how many items are in the package) and Shipping Rates (weight and destination.)

In this article, we’ll review these two rates and provide resources for how best to estimate the cost of shipping before you submit a send.

Handling Rates

Handling rates are what Sendoso charges for the labor that goes into picking and packing the items that are included in a send. Sendoso’s handling rates are as follows:

1-2 items: $5.00
3-5 items: $7.50
6-10 items: $10.00
11+ items: $10.00 + $0.85 per additional item over 10

What is an “item”?

Anything included in your Send that Sendoso has to locate, pick, and pack is considered an item.


*Handwritten notes on custom-branded stationery are included in the item count


  • If you send 3 shirts, and a handwritten note in a custom box, that would be considered four items. Since the box is a custom box and not a standard box, that would be included as an item.
  • If you send 1 mug, 1 notebook, and 3 pens, using a standard box, that would be considered five items. Since the box is standard, it would not be considered an item.

Shipping Rates

The cost of shipping depends on 2 factors: the destination and the weight of the package, specifically the dim weight (dimensional weight.)

Here are the shipping rates for each SFC based on the package weight:

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Additional resources:

What items cannot be sent domestically and internationally?
What Countries can I not Send to?

Dim Weight FAQ

What is it?

Dim weight is the amount of space a package occupies in relation to its actual weight. Our third-party shipping partners will use a formula comparing dim weight and actual weight to calculate shipping rates. When budgeting for your campaigns, ensure that you consider dim weight when using our rate tables.

Here is a list of standard Sendoso packaging.

Exceptions to the Predictable Pricing Model

While the majority of inventoried sends will adhere to this pricing model, there are some exceptions:

  • Any send that includes more than 10 items in a box: each additional item will cost $0.85 to handle in addition to the $10 handling fee for the first 10 items.
  • Ground shipments that are more than 10 pounds (4.5 kg). Please contact Support if you need an estimate for a package that weighs more than 10 pounds.
  • Priority Shipments (one-day, two-day, or three-day shipping.)
  • Amazon Sends

For more answers to frequently asked questions, feel free to review this page. If you have any additional questions, please reach out to your customer success resource.

If you have a concern about a specific send and the shipping costs associated, please contact our Support Team.

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