Sendoso Way Packing Standards

  • Updated

The Sendoso Way is the default packing standard based on proven industry methods.

Sendoso Way packing standards provide the best possible unboxing experience for recipients, ensure items are protected from damage during shipping, and improve Sending Fulfillment Center efficiencies.

This new experience will apply to physical touches including single item sends, Bundles, BYOB, and Amazon. 

Key Benefits

  • Have more confidence with how your send will be packaged and shipped for ideal presentation and maximum safety
  • Avoid writing out special packing instructions as now you will know what to expect with Sendoso's packing standards
  • If you still would like to leave packing instructions, you can now enter these instructions by SKU, making it easier for you to give instructions and easier for the Sending Fulfillment Center to read and follow 

The Sendoso Way Product Experience 

When create a new inventoried Campaign and you land on the Details section, you will see a new section called 'Packing Standards' 


Here you can view our standard packing methods that you can always expect from our Sending Fulfillment Center for every single package. 


When you select the 'Continue with Standard Packing' button, it saves your selection and the Sending Fulfillment Center will package your send according to our standards mentioned above.

If you decide you'd like to add custom packing instructions, click 'Give Custom Instructions' packing_standards.jpg

Here you can decide if you'd like to add instructions to any of the SKUs you added to your campaign. You will also see guidance here on the right on how to add instructions for common scenarios like page folding and item placement. 

For example, you can use instructions like:

  • Place X SKU at the bottom left of the box
  • Place Y SKU on top of X SKU 



Q: What if I want custom packing for new campaigns?

A: You can specify custom packing instructions during campaign creation by selecting “Give Custom Instructions.” Here, you can add instructions for each SKU added to the campaign.  

Q: Does custom packing cost extra?

A: Custom packing is included in the Plus, Pro, and Enterprise tiers. It is not included in the Essential tier (formerly Basic). Customers on an existing Basic plan will continue to have access to custom packaging instructions until their renewal. 

Q: What color tape will be used with my package?

We are no longer accepting custom tape material for future sends. We'll be using the following tape options:

  • Kraft tape for brown boxes
  • White tape for white boxes
  • Clear tape for colored mailers

Additional Resources

Sendoso-Sourced Crinkle Paper

Custom Mailers & Shipping Boxes FAQ

Sizes of Standard SFC Packaging

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