If you want to send your recipient a gift from our Direct Marketplace but are unsure of what they would like, try the Recipient Exchange feature!
This feature enables your global recipients to choose a different gift if what you've selected isn't sent to their location, or if they just want something else.
It's a great campaign configuration if you're unsure of where some of your recipients are in the world - you can rest easy that your recipient will get to enjoy a gift regardless of where they are!
Creating the Campaign
To see the option to enable your recipient to make a different selection, you'll need to first create a campaign. To do this, you'll select Campaigns under the Configure drop-down menu. Click +Create Campaign in the top-right corner.
Then you'll select the gifts you'd like your recipients to choose from.
Once you've made the selections of the gifts you'd like to offer your recipient, you'll then need to click the Allow recipient to exchange gift box on the Campaign Details page.
Recipient Experience
The recipient will receive an email that will prompt them to choose which gift they'd like to receive. However, since you've enabled them to exchange their gift when you set up the campaign, they can choose something else of equal or lesser value in our Marketplace.
First, they'll see a pop-up asking them to select their country, ensuring the options they are shown can be sent to their location.
If their selected country does not support any of the Sender-selected gifts, it will take them to a filtered version of the Marketplace catalog where they can choose a gift that ships to their location.
Once they click to select their gift, they'll see a Select something else button below the options you picked for them.
On the next page, they'll see a version of the Direct Marketplace that will enable them to search, filter, and select a gift that is of similar value and can ship to their country.
After they find their preferred gift, then they'll be asked to book a meeting and/or confirm their address, depending on your account settings and preferences.
If you want to see which gift your recipient chose, you can head to your Send Tracker and click View Send Details. At the bottom of the Send Details page, you'll see what they selected in the Gift Details section.