When am I charged for a send?

  • Updated

Your user’s balance or Funding Source will be charged at different times depending on the type of send and features used.

In this article, we will explain when you can expect to be charged for a send.


When sending an eGift you will be immediately charged once you send it. 

Please feel free to view eGift FAQs for details on when you would receive a refund if an eGift is not used.  

Physical Sends

When sending a physical send such as from your inventory, Amazon, and Sendoso Direct you will be immediately charged for the send.

Your Send Tracker will provide the exact cost of the send for your review. You can visit Send Tracker Overview and FAQs for details on how to view the cost of a send.

When using Address Confirmation, you are not charged for the send until the recipient confirms their shipping address.

For additional training on the platform, we recommend checking out Sendoso University courses. These courses are designed to help you be as successful as possible using Sendoso.

For troubleshooting or answers to frequently asked questions, check out our Help Center. And, of course, should you run into any issues or if you have any questions, feel free to contact our Support Team!

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