Sendoso's Send Tracker is a feature within the platform that lets you track all of your Sends in one place. Tip: Check out our Sendoso University course on the Send Tracker!
If you're an Admin or Manager user, feel free to dive deeper here.
Key Benefits
- Filters for Send status, recipient name, sender name, and more
- A place to find tracking information for physical Sends
- See your Send's status at a glance
- Download CSV for all Sends
- Cancel Sends
Here is a short tour of the Send Tracker:
To access the Send Tracker, simply click Send Tracker at the top of any page of Sendoso.
When you click on this tab, you will land in the All Sends view. This view shows all of your sends and all of your assigned team's sends.
If you'd like to drill into more specific types of sends like Amazon or eGifts, you can use the filters at the top.
Finding a Send's Tracking Information
Once you've located your Send through Search or by filtering, you'll see three dots to the right of the Send. Clicking on View Send Details link, you'll be able to get the tracking information at the top of the Send Details page.
For more details about Send statuses, click here.
If you need the tracking links for multiple Sends, then we recommend that you download a CSV of the Send Tracker. The CSV file will contain the tracking information for every send that has been shipped.
More details about the Send:
In addition to checking physical Send tracking information, you're able to check Send Details for every type of Send. These details include:
Send Info
Recipient Info
Recipient Message
Gift Details
Recent Updates
Cost
Send Statuses
Offer Sent: This is the first status for a Send. The Sender or integration initiated the Send.
Engaged: When the recipient engages with the eGift card sent. This includes whether they've opened or clicked into the email or link.
Processing: When the gift is one that is sent via traditional mail, this indicates that it is being processed with our fulfillment center or partner vendor.
Shipped: When the gift is one that is sent via traditional mail, this indicates that the order has shipped.
Delivered: The order has been successfully delivered to its destination. If it's an eGift, this means the recipient has viewed their claim code.
Expired: When a gift offer is no longer available to redeem, or, if a recipient clicked on the eGift email, but was delayed in redeeming the gift and the link expired. If the latter is the case, the recipient can reach out to support to request a fresh link.
Refunded: The gift offer was never redeemed, and the sender has been issued a refund.
Amazon Fulfilling: Amazon is preparing to ship the order to Sendoso.
Amazon Shipped: Amazon shipped your order to a Sendoso Fulfillment Center.
Failed: Reach out to Support with the order or tracking number for assistance.
Send Issues
Insufficient Funds: The Send was initiated but there were no funds in the Send’s funding source to complete the Send. For more information about funding sources, see this article.
Invalid Email Format: The email provided for the Send was incorrect.
Suspicious Email: The email address is currently blocklisted or was flagged as low quality. For more information, see this article.
Fulfillment Issue: The send has been temporarily suspended due to an issue in the Fulfillment Center. To resolve this issue, please contact the Support Team.
Frequently Asked Questions
Q: Will archived and deleted campaigns appear in Send Tracker?
A: Yes, you will still be able to track sends where the campaign has been archived or deleted. This way, you will always see historically what has been sent out even if the campaign is no longer active.
Q: Will sends appear in the Send Tracker if sent in Testing Mode?
A: Yes, it will still appear and you can drill into a send to see if the testing mode is on or off. You can also filter to view test sends using the Send Tracker filters.
Q: What visibility does each role have in the Send Tracker?
A: The Manager and Admin users will see sends from all teams and all members, depending on their permissions. Sender Users will only see their own sends.