A handwritten note is a personal message written with a real pen on a notecard and mailed to your recipient by USPS. You can send a note on its own, without a gift, straight from the Marketplace. You don't need to set up a separate Handwritten Notes campaign first.
Before you start
- Availability: Handwritten Notes is rolling out to all accounts. If you don't see the Handwritten Notes tab in the Marketplace, contact your Customer Success Resource.
- Cost: The price shown in the Marketplace is your team's price for a handwritten note. It covers the handwriting, postage and shipping. Price is about $6.
- Custom stationery: To write on your own branded cards, your stationery needs to be in your inventory and set up for handwritten notes. See Adding Products to Inventory.
If you prefer to view interactive demos, click here.
Send a handwritten note
- Go to Send > Marketplace.
- Click the Handwritten Notes tab.
- Choose a notecard. The standard Sendoso notecard appears first. Any custom notecards your team has set up appear in the same tab.
- Write your message. A message is required, and it can be up to 400 characters.
- Click Send it Now to send the note, or add it to a campaign so your team can send it again later.
After you send it, the note is written at our Sending Fulfillment Center and mailed in a Sendoso envelope with a USPS stamp.
Add a handwritten note to a campaign
Here is a demo on how to add a handwritten note to a campaign:
Best practices
- Keep it short. A few sentences fit the card comfortably and read more personally than a long message. You have 400 characters to play with.
- Proofread before you send. Your message is written exactly as you type it, including any typos.
- Use plain text. Emojis can't be handwritten, with the exception of :) and <3.
- Allow time for delivery. Notes go out by standard USPS mail, so send them a few days before any date that matters, such as a meeting or renewal.
- Use custom stationery for brand recognition. A branded card makes it clear the note is from your company before the recipient reads it. Add custom stationary as a new product on your Inventory page. Read more here.
Demos
FAQs
Are these mailed in an envelope?
Yes, for handwritten notes sent from our Phoenix warehouse handwritten notes are mailed within an envelope with a USPS forever stamp. For handwritten notes sent from our EU, UK and AU warehouses, those will be sent in standard shipping material.
Is there a way to track these sends?
Since these notes are mailed with a USPS forever stamp, there will be no tracking available. Your send tracker will only show the item as "shipped" once it's sent.
How long does delivery take?
Once the note is processed, USPS delivery usually takes 2 to 3 business days.
How much does a handwritten note cost?
$6 a send.
Can I choose the font or ink color?
No. Notes are written in our standard handwriting style and black ink.
Why don't I see my custom notecard?
Your custom stationery needs to be in your inventory and set up for handwritten notes. Review your Inventory on your Products page. Your Sendoso admin should be able to check this.
What happened to the Handwritten Notes campaign type?
You no longer need one. Notes now have their own tab in the Marketplace, so you can send one directly.
Is the note really handwritten?
Every note is written with a pen on paper, not using a print out font. Depending on the warehouse, some are written by individual humans, some get assistance from our robotic arm.
Why can't I send a handwritten note through the Marketplace?
Your Sendoso admin must enable Marketplace Sending in your account's settings. Speak with your account admin if you don't see the option to send through the Marketplace.