Sendoso is bringing the event fulfillment flow in-app, which you can find on your Events Hub page.
Please review the Event Fulfillment Guidelines article before submitting an Event Fulfillment send!
How it works
You'll first navigate to the Events Hub Orders page and click "Create New Order."
Next, select the inventory you'd like to send and click +Create a New Order at the top:
Please note that Event Fulfillment Sends must be submitted at least 10 days' notice. If you need the items in the Send sooner than 10 days, there will be fees associated with the order:
- 7-9 days: $250 fee
- 5-6 days: $500 fee
- 3-4 days: $1,000 fee
If you have a hard cutoff date when the order must be received, that date cutoff date should be the end date of the window, rather than the first date selected here.
Provide the address and upload an event label and select whether you need a return label.
Click Review Order at the bottom to review and submit!
FAQS
What's the processing time required(SLA) for an event send?
10 calendar days. However, if you need the items before then, you will be asked to pay a bit extra for expedited processing.
- 7-9 days: $250 fee
- 5-6 days: $500 fee
- 3-4 days: $1,000 fee
If you have a hard cutoff date when the order must be received, that date should be the end date of the window, rather than the first date.
For example, if the event is October 13 and the customer needs the order by October 12, they should select a window that ends on October 12, with the first date being earlier (such as October 9 or another appropriate date based on the delivery requirements).
The reason is that the first date is the date the SFC will aim to deliver on.
The SFC will always target processing Event orders five days before the first cited need by date as a means to ship via ground shipping, unless another shipment method has been selected and/or if the Event is an Expedited Request, in which case, the shipment method will almost always need to be upgraded to an expedited method.
There are times in which the backlog and demand exceed capacity to strictly follow this standard method and will require the SFC to upgrade the shipment method in accordance with the need by date to ensure it arrives to your event according to the timelines. In these instances, Sendoso reserves the right to upgrade shipment methods to meet customer Event timelines unless otherwise stated by the customer.
Which fulfillment center(s) support event sending?
At this time, our Phoenix Fulfillment Center is the only SFC that can process these orders.
Where can I ship event sends?
Domestically, anywhere within the US. Event fulfillment sending is not available at our international SFCs.
What are the file requirements for the PDF event label upload?
File requirements are PDF & 8.5 X 11 size