Gong Engage Integration

  • Updated

Integrate Gong Engage with Sendoso to receive digital interaction timeline events and effortlessly include Sendoso gifting links in your emails via the Gong email composer!

Integrating Gong

To get started, have an admin go to the integrations page in Sendoso. Scroll down and click "Learn More" on the Gong tile.

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Then, click the orange "Sync Gong" button. A new window will appear having you log in to Gong and then authorizing Sendoso.

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Once this is completed, you're done! This will enable Gong for your entire team!

Using the Gong Integration

You'll now receive digital interactions on contacts and leads in Gong. Here's an example:

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This will also enable the Sendoso integration in the email composer of Gong.

To use the integration, start a new email.

Next, click the puzzle piece icon at the bottom of the composer and then select Sendoso.

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Now, choose the gift you'd like to send to this contact or lead! 

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Sendoso will automatically add the gift link directly to your email. Feel free to move or embed it to wherever you'd like.

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It's important to note that the Sendoso integration within the Gong email composer only supports gift links at this time.


Can I have Sendoso send the email for me while using the email composer?

- No, at this time only gift links are supported. If you'd like Sendoso to send the email on your behalf, please log in to the Sendoso platform.

What gift statuses will I receive in Gong?

- Currently, Sendoso will only send statuses for eGifts. You will know when the eGift has been opened (if applicable), clicked, and used.

Can Sendoso be used in Gong Flows?

- Yes! But be aware of a couple of common mistakes:

     - Standard Sendoso eGift links are 1:1 only, so if this is a manual email step, insert something to alert the reps to generate an eGift link. (eg. {{Sendoso eGift link!}})

     - If you want to do an auto email step, use our Party Link feature to do a 1:Many send.

Do the statuses only appear when I send via Gong?

- No, Sendoso will send activity to contacts/leads in Gong no matter where the send originates from.


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