Process for Event Returns/Storage

  • Updated

The SFC will handle returns in two ways:

1. Providing return shipment labels upon request during the initial shipping process

For this option, you will need to request a return label from the SFC at the time of the order being placed by adding special instructions during the Touch set-up process. When you go to select the Packing Standards, click Give Custom Instructions, and note that you'd like a return label. 


Once you've done so, please reach out to the Support Team and let them know an Event Fulfillment Send was just placed.

Note: The event return label is intended to return the items that were included in the original event order. The label includes the same weight and dimensions of the original package(s). It can be shipped back with less units than the original order but no additional items may be added. 

After the event, you can then drop off the items to be returned at the carrier location based on what is on the return label (FedEx, USPS, etc.)

2. Creating a Ship Notice 

You will simply generate a new Ship Notice by adding additional inventory to existing products and sending the items in as normal.

For either of the above options, you will be able to request a pick-up of your items from the specified carrier. 

*Return labels are not available to be generated for international shipments at this time.

If you have any questions about this process or any event or special orders you plan to Send, please feel free to contact our Support Team for assistance!

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