Once you've shipped your Ship Notice and it's been delivered to one of our Sending Fulfillment Centers, keep in mind a few things as we receive and inventory your products.
Q: What are the receiving hours and information for each site?
A:
| FULFILLMENT CENTER | HOURS OF OPERATION (Monday - Friday) |
| Phoenix | 6:00 AM - 2:30 PM MST |
| UK | 9:00 AM - 4:00 PM GMT |
| Beverage-US | 9:00 AM - 4:00 PM PST |
| AUS | 9:00 AM - 4:00 PM GMT |
| IRL | 9:00 AM - 4:00 PM GMT |
Q: How long does it take until I can start sending my inventory after it's been delivered and stocked?
A: Our current receiving SLA is 3 to 5 business days. The day your inventory arrives is considered day 0. Shipments without a Ship Notice can cause a significant delay, up to 3 weeks, in getting your products added to your sendable inventory.
Q: How does the SFC Prioritize Inbound shipments?
A: In general, the SFC works in FIFO (First in, First Out) when receiving inventory that arrives at the SFC to ensure we meet our stated SLAs of 3-5 days per receipt. There are a number of variables that can impact the execution of the SLA; namely, lack of Ship Notice or SKU level details, in which the SFC can't proceed until they are provided with the necessary information.
*Please note, once this information is provided, these items will be moved into the receive queue to be processed within FIFO.
Additionally, clients signed to a 1 Day SLA contract will have their arrivals prioritized to receive within the 1 Day commitment and product should reflect within this timeline.
Finally, the SFC prioritizes arrivals for Amazon items that are part of our Amazon integration, as an order is created in tandem with the Amazon item, so we seek to have these made available as soon as possible when they arrive so they can be expedited due to transit times from Amazon to us.
Q: My shipment included the Ship Notice, but it's been 10 days since it was delivered and I still don't see my products. How can you check on this?
A: Absolutely. Reach out to our Support team via chat or email, including the Ship Notice ID, tracking information, and which SFC location it was delivered to.
Q: I sent in 50 notebooks, but I'm only seeing 40 in my inventory. Is there a way we can check if all the inventory was stocked?
A: Reach out to our Support team to request an inventory audit.
Q: We forgot to attach the Ship Notice for our incoming inventory. What should I do?
A: Please reach out to our Support team for assistance.
Q: Can the SFC take a picture of the items that were recently inventoried?
A: Sure can. Reach out to our Support team to submit a photo request.
Q: I submitted an order through the Custom Brand Shop a few days ago, but I don't see my products in my inventory yet. Can you check on the status?
A: Custom Brand Shop orders can take up to 20 calendar days for production time and shipping/receiving. For more information on Custom Brand Shop orders, check out our help center article.
Q: I sent crinkle paper to the SFC to add to our inventory. When will it be inventoried?
A: We now source our own crinkle paper in various colors. If you've sent in your own crinkle paper, we will either dispose of it or return it back to you. Our Logistics team will be reaching out to the sender to get their decision. For more information on our crinkle paper, please review our help center article.
Q: How much can I ship to Sendoso at one time?
A: A single inbound shipment to Sendoso may be up to a maximum of 1 truckload or roughly 50 pallets. Sendoso fulfillment center leadership must review and approve any shipment exceeding this.
Please coordinate with a Sendoso customer success team member to initiate this review process. Failure to appropriately coordinate approval with Sendoso teams on inbound shipments exceeding 1 truck load or 50 pallets may result in the shipment being rejected and returned to sender and Sendoso will not be liable for any resulting shipping costs.