How do I redeem a Visa or Mastercard eGift?

  • Updated

Once you receive your VISA or Mastercard eGift voucher link, you can redeem your eGift by following the steps outlined in this article. 

First, you'll want to click on the 'Link to eGift code' button. This link will bring you to the Prepaid Digital Solutions website, where your eGift can be redeemed securely. 

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PLEASE NOTE: When clicking the redemption link, you will receive a pop-up message stating a Verification Code will be emailed to the email address that is on file with the vendor. You will then be prompted to follow the steps below: 

1. DO NOT close the window asking you to enter the Verification Code.

2. Access your email either in a brand new window or from a different device (computer, laptop, or smartphone).

3. Obtain the Verification Code sent to your email, and enter this code in the original window.

4. From there, you will be able to access your card information to make purchases and view your balance/transaction history. 

Through Prepaid Digital, you will have the option to redeem a virtual card or to have a physical card sent to you. To have a physical card sent to you, you can follow the steps included here

In some cases, recipients may be required to verify their identity to redeem their eGift or access their virtual wallet. For more information regarding the verification process, or if for any reason you are experiencing issues with your Visa/Mastercard eGift code or digital wallet, please reach out to the Prepaid Digital Solutions Support team at or by phone at 877-325-8444 (USD & CAD) Monday - Friday from 8:00AM - 6:00PM CST.

For Visa/Mastercard eGifts issued in GBP or EUR currencies, first-time recipients will be required to provide information in accordance with the Know Your Customer (KYC) process in order to redeem the eGift. The Information requested will typically be your date of birth, name, address, and phone number.

Please note Visa/Mastercard redemption policies are listed in each voucher email sent to recipients.

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