In an effort to increase deliverability rates, we've rolled out a feature that automatically sends an address confirmation request to a recipient when the address provided is invalid.
This not only ensures that gifts are delivered to the intended recipient but also helps with the customs clearance process for international shipments. Another benefit of successful deliveries is that they improve your ability to engage with your prospects and customers.
This feature works for single sends, and bulk sends, and it is available for triggered sending as well!
Sending to Individuals
If attempting to send a physical gift to a single invalid address, the sender will receive a prompt to send anyway, edit an address, or the fallback option of requesting address confirmation.
Sending to Multiple Recipients
This feature is automatically enabled for bulk sends that are submitted via CSV for addresses not validated.
If there are any invalid addresses in the CSV file that is uploaded, you will receive a notification that there are invalid addresses and have the option to re-upload the file.
Once you have the CSV file, whether the invalid addresses are updated or not, the platform will send an address confirmation form to any of the recipients that still have an invalid or unverified address.
Global Address Confirmation Settings
Your Sendoso Admin can adjust the global address confirmation settings in their account. Read more about those settings here.
For more information on how Sendoso validates addresses, please see this article: Address Validation & Formatting.
For additional training on the platform, we recommend checking out Sendoso University courses. These courses are designed to help you be as successful as possible using Sendoso.
For troubleshooting or answers to frequently asked questions, check out our Help Center. And, of course, should you run into any issues or if you have any questions, feel free to contact our Support Team!