Below are answers to some frequently asked questions about Marketplace sends!
If you have any additional questions or concerns, don't hesitate to reach out to our Support Team or dedicated CSM.
How do I cancel a Marketplace Send?
Once a send has been placed as an order with our Vendor partner, we cannot guarantee any recipient details can be edited or that the order can be changed or canceled.
You should reach out to the Sendoso Support team with the Send ID as soon as possible, and your request will be made with our Vendor partner directly.
How long will my Send take to get to its recipient?
The estimated processing time of sends varies by vendor and item.
Each Marketplace catalog listing contains the following estimations:
- Processing Time - How long will it take a Vendor to ship my gift?
- Shipping Time - How long will it take for the gift to be delivered once shipped?
Can I send alcohol through the Sendoso Marketplace?
Absolutely! However, alcohol availability is liable to restrictions based on recipient location. These vary by region and Vendor.
Any gift containing Alcohol should have restricted states or regions mentioned in the item’s description.
In the event the Alcohol gift is unavailable for the intended recipient, your send will be cancelled and refunded.
Can I add my Company branding to a Marketplace gift?
Yes - we work with a number of key Vendors across our network who can support on demand branding!
In addition to this resource, branded marketplace options can be found by navigating to Notable Features - Customizable in the navigation page in the Marketplace.
Once you’ve chosen an option, Click "Customize" to fill out the request form. Our team will add your branded item to your Marketplace catalog, ready to send!
What other custom elements are available for Marketplace gifts?
From custom design notecards to fully bespoke gift design services, a number of Marketplace Vendors can accommodate fully customized Marketplace items.
While many options can be sent on-demand in single units, some vendors require a minimum order quantity (MOQ). MOQs typically range from 10-50 units.
If you have a specific Marketplace item in mind for an upcoming Campaign, please fill out this request form. Our Marketplace Team will then connect with you to discuss your needs, coordinate directly with the vendor and provide everything needed to launch your Campaign.
Can I schedule a Marketplace send to arrive on a specific date?
Currently not within the Sendoso platform, no. The Marketplace is designed to fulfill sends as soon as they are confirmed in the Platform.
However, depending on the item and Vendor, there is scope to coordinate scheduled sending with a number of our Vendors.
In this instance, you can contact your CSM or our Support Team to help with your specific request.
Can I send a Marketplace gift in bulk or multiples to the same location?
Currently not within the Sendoso platform, no. The Marketplace is designed to be able to accommodate one to one or large volume single sends.
However, depending on the item and Vendor, there is scope to coordinate this. You can contact your CSM or our Support Team to help with your specific request.
Can I get a refund or replacement for a Marketplace Send that a recipient didn’t receive?
There are many reasons why a shipment may not arrive at a recipient's location - incorrect or incomplete address, recipient availability, delivery access, etc. We rely heavily on the status and updates provided by the applicable carrier for each send.
In the event of a confirmed issue found during the fulfilment or delivery process, Sendoso will happily request a replacement or refund from our Vendor partner on the sender’s behalf.