Merch by Sendoso enables you to order branded swag and merchandise seamlessly through our platform.
To get started
- Click on the Sourcing link at the top of the Sendoso app under the Inventory tab
- Select the new Merch by Sendoso option:
- The first time you log in, you'll be prompted to allow access. Click the green button to allow access and enter Merch by Sendoso!
- Once in Merch by Sendoso, you can search for items to order:
- Once you've found the product you like, press Customize
- Click the Upload button, and upload your artwork:
- Adjust your artwork, choose the design position & decoration method (the decoration method will vary product to product).
- Once you are satisfied with the digital mock-up, click the blue continue button in the bottom right corner.
- Give your design a name and enter how many of each size you'd like to order.
- Scroll down and click Add to Project
- If you want to order more than one item, click Keep shopping to add additional items to your project.
- If you are ready to go, click Check out
- Here, you will give your project a name. We will pre-fill your information based on your Sendoso account and automatically select shipping to the Phoenix Fulfillment Center. The last step is to choose what funding source you want to pay with.
You will have the option to require proof before production begins on the items. If you are ready to go with the digital mockups, press Pay now.
Post Order
- You'll be able to view the status of your project and any activity related to the project from its details page.
- If there are any issues, someone will reach out to help resolve them.
- You also have access to an activity timeline! Here you can view updates and even post comments or questions regarding your project.
- You'll receive an email once the order has been shipped to the Phoenix Fulfillment Center
- Once it has arrived at the Phoenix SFC, we'll take it from there and get the inventory received.
FAQs
1. How do I find out info for my order?
You can post on the activity feed of your project or by emailing support@merch.co.
2. What is the benefit of ordering through Sendoso instead of through a third party directly?
Ordering through Merch by Sendoso provides you with a seamless swag ordering experience. You can customize your order at your leisure and pay for the products with your Sendoso balance. Additionally, when products are ordered through Sendoso, we handle the creation of inventory, generating the ship notice, and receiving of the inventory without you needing to do anything!
3. What limitations should I be aware of?
Sendoso can only accept certain items at our warehouse. For more information, please see this article.
4. What is the timeline/lifecycle when using Swag Sourcing in-app?
Items typically have a 20 calendar day production time, and then shipping and receiving time. Shipping depends on the order and warehouse delivery location, and an estimated delivery date is provided with each order.
5. I need my items rush ordered. How do I do this?
We offer an expedited production schedule for an additional fee.
6. I'm ordering a stylized item (i.e. T-shirt, shoes, etc). How do I know I have enough of each size?
if you are unsure of your audience size breakdown, a good general estimate is:
Small: 15%
Medium: 30%
Large: 30%
X-Large: 15%
2X-Large: 10%
7. How do I pay for the items I'm ordering? Can I enter a specific credit card at check out?
Sendoso requires you to pay for your swag order from a specific funding source. If you wish to use a specific credit card, please make a new funding source and stock it with that credit card.
9. How do I reorder my items? Can I set this up to be automatically reordered?
Items can be re-ordered from the Inventory page in the Sendoso app > Create New Products > Order Branded Merchandise. Once you're in Merch by Sendoso, you'll click on "Projects". Find the project you want to re-order and click into it. You'll see a re-order button at the top of your screen.
Automatic re-ordering is not offered at this time.
10. What file types work best for design uploads?
File type depends on the decoration method. We'll let you know what file type is best based on the decoration method you selected.
12. How will the warehouse know if the items they receive are correct?
The warehouse tracks every item based on the image shared by the vendor and the SKU. If something looks wrong, they will reach out.
13. Can the warehouse take pictures of my new items and upload them?
No. You can, however, order a sample item for yourself or send yourself one of the items created from Merch by Sendoso in your new inventory.