Below are some frequently asked questions about custom notecards. For information about Print On Demand items, click here.
What are custom notecards?
Custom notecards are cards that you set up in your inventory that can be added to Campaigns for sending. These are stationery items that you will either have to send to the Sending Fulfillment Center (SFC) or order through the Custom Brand Shop. These cards will then be available to add to Campaigns for handwritten notes.
What are the differences between custom notecards and Print on Demand (POD?)
POD is a printed insert. When setting up a Campaign, the POD item will be a product you have to select from your list of inventory items.
Custom notecards are added to a Campaign through a drop-down option when creating the Campaign.
Custom notecard messages can be personalized at the time the Send is initiated.
How can I add custom notecards to my inventory?
If you already have notecards created, you can follow the same process you usually do to send inventory to our warehouse by creating a Ship Notice. Additionally, you can reach out to your CS resource to connect you with our team to help you source.
How do I add a custom notecard to a Campaign?
You can add custom notecards to these types of Campaigns:
- Handwritten notes
- BYO Box
- Single Item*
- Amazon
Once you select the type of Campaign you'd like to create, you'll be able to choose which custom notecard to add to the Campaign. This is what it looks like for an Amazon Campaign:
*If your single-item Campaign contains a separate item from your inventory, you will not be able to add the custom notecard to that Campaign. Your single-item Campaign will have to be just the notecard.
How can I make sure my orders are written on custom notecards?
As long as you’ve selected your custom notecard in the Campaign, all orders placed will be written on custom notecards moving forward. If you have not selected a custom notecard, handwritten notes will be on plain cards.
Can I get same-day shipping for orders with handwritten notes?
Currently, we are not able to expedite orders with handwritten notes due to the labor involved in writing them. If an order is placed with an expedited shipping method (i.e. next-day or 2-day shipping), we will do our best to get these orders out the following business day.
How much is it to send just a notecard?
Sending notecards from our SFCs will cost $0.63 without tracking. For more information on how to set up a notecard Campaign, click here.
Handwritten Notes FAQs
What size paper/card can we handwrite on?
4x6 and 5x7 Postcards
5x7 Folded Cards
Which SFCs have automated notecard capabilities and which SFCs have people writing the cards?
Phoenix is our only SFC that uses a machine for handwritten notes. All other SFCs have associates who write the notes.
What are the guidelines for word/character count?
60 words/250 characters for 4x6 card and 60 words/400 characters for a 5x7 card
Which languages do you support?
At this time, only English.
Can a notecard be handwritten on two sides?
No, only one-sided writing is available