Archiving and Reactivating Campaigns

  • Updated

Your Campaigns page is where you can manage all active Campaigns. If you want to clean up your Campaigns page, you're able to archive unused Campaigns.

Campaigns used to be called "Touches". Read about the change here

On the other hand, if you want to reactivate any archived Campaigns, you can do that from this page as well. This article will go through both scenarios!

Archiving a Campaign

Archiving a Campaign is a great way to ensure that your Senders only have access to the Campaigns you want them to Send. Please note that if, during the Campaign creation, you selected an End Date for the Campaign, your Campaign will be archived after the date you selected.

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To archive a Campaign, click the Campaigns tab.

1. Select the three dots to the right of the Campaign you’d like to delete and then click Archive.

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Clicking Archive will remove the Campaign from the main page and it will only be accessible when you click Archived at the top of the page.

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Deleting a Campaign

If you'd like to remove the Campaign from the page altogether, you're able to delete specific Campaigns. Here's how to delete a Campaign:

1. From the Campaigns page, select the three dots to the right of the Campaign you’d like to delete and then click Edit.

2. Scroll down to the bottom of the Edit page and then click on the three dots in the left-hand corner and select Delete.

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Reactivating an Archived Campaign

If you would like to reactivate an archived Campaign for any reason, follow these steps:

eGift Campaign:

1. Locate the Archived Touch under the Archived section of the Campaign main page by clicking Archived at the top. 

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2. Click the three dots to the right of the Campaign and select Edit (you might have to scroll to the right to see the dots.) 

3.  Click the pencil icon in the Touch Details & Settings section

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4. Edit the End Date section and make sure that it's in the future!

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5. Click Update at the bottom

You'll be redirected back to the Touch Summary page and you'll see a confirmation that the Touch has been reactivated.

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Physical Send:

1. Locate the Archived Touch under the Archived section of the Campaign main page by clicking Archived at the top. 

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2. Click the three dots to the right of the Campaign and select Edit. 

3. Click through the Campaign set-up flow until you get to the Touch Details page. Adjust the End Date to be in the future.

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4. Click through to the last step and click Finish

Your Touch will now be moved from Archived to Active!

For additional training on the platform, we recommend checking out Sendoso University courses. These courses are designed to help you be as successful as possible using Sendoso.

For troubleshooting or answers to frequently asked questions, check out our Help Center. And, of course, should you run into any issues or if you have any questions, feel free to contact our Support Team!

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