Why isn’t the extension appearing in my browser?

  • Updated

Do you have another Chrome extension that could be affecting your Sendoso Chrome extension? You can see a comprehensive view of all your extensions on this page: chrome://extensions/.

Try enabling the Sendoso extension in Incognito mode and then try logging in again. If Sendoso is working in Incognito mode, another Chrome extension is affecting the performance of the Sendoso extension.

If it is still not working, please click the three vertical dots in the upper-right corner of your Google Chrome Browser.

    1. Hover over More Tools
    2. Click Developer Tools 
    3. Take a screenshot of the entire webpage with the JavaScript Console visible. Ensure the Console tab is visible, and not Elements, Network, or any other tabs
    4. Send this over to our support team to investigate the issue

For more troubleshooting tips, check out this article

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