Salesforce Error Messages

The following is a list of status codes that are returned with a Salesforce sync error. We recommend using the find function on your keyboard (command + f or Ctrl + f) to navigate this article.

If you have any Salesforce sync issues you can find a log of them all here.

Please review this error with your Salesforce Admin and if they cannot solve the issue for you then contact your Sendoso Customer Success Resource who can escalate the issue to tier 1 Salesforce support.

For additional training on Salesforce integration, check out our Sendoso University courses. 

Common Salesforce Errors and Resolutions

More information on each error can be found in the Salesforce Error Details section below.

The below errors can typically be resolved by validating the SFDC account connected to Sendoso has adequate permissions within your Salesforce Instance and retrying the operation:

• CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY
• INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY
• INSUFFICIENT_ACCESS_OR_READONLY

The below errors can typically be resolved by checking the configuration and current tasks within your Salesforce instance allow the operation you are trying to perform and retrying the operation when allowed:

• UNABLE_TO_LOCK_ROW
• CANNOT_UPDATE_CONVERTED_LEAD
• FIELD_CUSTOM_VALIDATION_EXCEPTION
• INVALID_CROSS_REFERENCE_KEY
• INVALID_FIELD_FOR_INSERT_UPDATE
• CANNOT_EXECUTE_FLOW_TRIGGER
• API_CURRENTLY_DISABLED
• REQUEST_LIMIT_EXCEEDED

The below errors are monitored by Sendoso engineering to be fixed: 

• INVALID_QUERY_FILTER_OPERATOR
• STRING_TOO_LONG
• INVALID_FIELD
• REQUIRED_FIELD_MISSING
• DUPLICATE_VALUE

Salesforce Error Details

ALL_OR_NONE_OPERATION_ROLLED_BACK

The bulk operation was rolled back because one of the records wasn't processed successfully. See AllOrNoneHeader.

ALREADY_IN_PROCESS

You can’t submit a record that is already in an approval process. Wait for the previous approval process to complete before resubmitting a request with this record.

ASSIGNEE_TYPE_REQUIRED

Designate an assignee for the approval request (ProcessInstanceStep or ProcessInstanceWorkitem).

BAD_CUSTOM_ENTITY_PARENT_DOMAIN

The changes you are trying to make can’t be completed because changes to the associated master-detail relationship can’t be made.

BCC_NOT_ALLOWED_IF_BCC_COMPLIANCE_ENABLED

Your client application blind carbon-copied an email address even though the org’s Compliance BCC Email option is enabled. This option specifies a particular email address that automatically receives a copy of all outgoing email. When this option is enabled, you can’t BCC any other email address. To disable the option, log in to the user interface and from Setup, enter Compliance BCC Email in the Quick Find box, then select Compliance BCC Email.

BCC_SELF_NOT_ALLOWED_IF_BCC_COMPLIANCE_ENABLED

Your client application blind carbon-copied the logged-in user’s email address even though the org’s BCC COMPLIANCE option is set to true. This option specifies a particular email address that automatically receives a copy of all outgoing email. When this option is enabled, you can’t BCC any other email address. To disable the option, log in to the user interface and from Setup, enter Compliance BCC Email in the Quick Find box, then select Compliance BCC Email.

CANNOT_CASCADE_PRODUCT_ACTIVE

An update to a product caused by a cascade can't be done because the associated product is active.

CANNOT_CHANGE_FIELD_TYPE_OF_APEX_REFERENCED_FIELD

You can't change the type of a field that is referenced in an Apex script.

CANNOT_CREATE_ANOTHER_MANAGED_PACKAGE

You can create only one managed package in an org.

CANNOT_DEACTIVATE_DIVISION

You can't deactivate Divisions if an assignment rule references divisions or if the DefaultDivision field on a user record isn’t set to null.

CANNOT_DELETE_LAST_DATED_CONVERSION_RATE

If dated conversions are enabled, you must have at least one DatedConversionRate record.

CANNOT_DELETE_MANAGED_OBJECT

You can't modify components that are included in a managed package.

CANNOT_DISABLE_LAST_ADMIN

You must have at least one active administrator user.

CANNOT_ENABLE_IP_RESTRICT_REQUESTS

If you exceed the limit of five IP ranges specified in a profile, you can't enable restriction of login by IP addresses. Reduce the number of specified ranges in the profile and try the request again.

CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY

You do not have permission to create, update, or activate the specified record. Please sync an account with the proper permissions to access this record.

CANNOT_MODIFY_MANAGED_OBJECT

You can't modify components that are included in a managed package.

CANNOT_RENAME_APEX_REFERENCED_FIELD

You can't rename a field that is referenced in an Apex script.

CANNOT_RENAME_APEX_REFERENCED_OBJECT

You can't rename an object that is referenced in an Apex script.

CANNOT_REPARENT_RECORD

You can't define a new parent record for the specified record.

CANNOT_RESOLVE_NAME

A sendEmail() call could not resolve an object name.

CANNOT_UPDATE_CONVERTED_LEAD

A converted lead could not be updated. Please check your permissions to ensure you are able to update this Lead.

CANT_DISABLE_CORP_CURRENCY

You can’t disable the corporate currency for an org. To disable a currency that is set as the corporate currency, first use the user interface to change the corporate currency to a different currency. Then disable the original currency.

CANT_UNSET_CORP_CURRENCY

You can’t change the corporate currency for an org from the API. Use the user interface to change the corporate currency.

CHILD_SHARE_FAILS_PARENT

If you don’t have appropriate permissions on a parent record, you can’t change the owner of or define sharing rules for a child record. For example, you can’t change the owner of a contact record if you can’t edit its parent account record.

CIRCULAR_DEPENDENCY

You can't create a circular dependency between metadata objects in your org. For example, public group A can't include public group B, if public group B already includes public group A.

COMMUNITY_NOT_ACCESSIBLE

You do not have permission to access the community that this entity belongs to. You must be given permission to access the community before you can access this entity.

CUSTOM_CLOB_FIELD_LIMIT_EXCEEDED

You can't exceed the maximum size for a CLOB field.

CUSTOM_ENTITY_OR_FIELD_LIMIT

You have reached the maximum number of custom objects or custom fields for your org.

CUSTOM_FIELD_INDEX_LIMIT_EXCEEDED

You have reached the maximum number of indexes on a field for your org.

CUSTOM_INDEX_EXISTS

You can create only one custom index per field.

CUSTOM_LINK_LIMIT_EXCEEDED

You have reached the maximum number of custom links for your org.

CUSTOM_METADATA_LIMIT_EXCEEDED

Your org has reached its custom metadata maximum limit.

CUSTOM_SETTINGS_LIMIT_EXCEEDED

Your org has reached its custom settings maximum limit.

CUSTOM_TAB_LIMIT_EXCEEDED

You have reached the maximum number of custom tabs for your org.

DELETE_FAILED

You can't delete a record because it is in use by another object.

DEPENDENCY_EXISTS

You can't perform the requested operation because of an existing dependency on the specified object or field.

DUPLICATE_CASE_SOLUTION

You can't create a relationship between the specified case and solution because it already exists.

DUPLICATE_CUSTOM_ENTITY_DEFINITION

Custom object or custom field IDs must be unique.

DUPLICATE_CUSTOM_TAB_MOTIF

You can't create a custom object or custom field with a duplicate master name.

DUPLICATE_DEVELOPER_NAME

You can't create a custom object or custom field with a duplicate developer name.

DUPLICATES_DETECTED

Duplicate records have been detected. Used for an Error object with a data type of DuplicateError.

DUPLICATE_EXTERNAL_ID

A user-specified external ID matches more than one record during an upsert.

DUPLICATE_MASTER_LABEL

You can't create a custom object or custom field with a duplicate master name.

DUPLICATE_SENDER_DISPLAY_NAME

A sendEmail() call could not choose between OrgWideEmailAddress.DisplayName or senderDisplayName. Define only one of the two fields.

DUPLICATE_USERNAME

A create, update, or upsert failed because of a duplicate user name.

DUPLICATE_VALUE

You can’t supply a duplicate value for a field that must be unique. For example, you can’t submit two copies of the same session ID in a invalidateSessions() call.

EMAIL_ADDRESS_BOUNCED

Emails to one or more recipients have bounced. Check the email addresses to make sure that they are valid.

EMAIL_NOT_PROCESSED_DUE_TO_PRIOR_ERROR

Because of an error earlier in the call, the current email was not processed.

EMAIL_OPTED_OUT

A single email message was sent with the REJECT setting in the optOutPolicy field to recipients that have opted out from receiving email. To avoid this error, set the optOutPolicy field to another value.

EMAIL_TEMPLATE_FORMULA_ERROR

The email template is invalid and can’t be rendered. Check the template for incorrectly specified merge fields.

EMAIL_TEMPLATE_MERGEFIELD_ACCESS_ERROR

You don’t have access to one or more merge fields in this template. To request access, contact your Salesforce administrator.

EMAIL_TEMPLATE_MERGEFIELD_ERROR

One or more merge fields don’t exist. Check the spelling of field names.

EMAIL_TEMPLATE_MERGEFIELD_VALUE_ERROR

One or more merge fields have no value. To provide values, update the records before sending the email.

EMAIL_TEMPLATE_PROCESSING_ERROR

The merge fields in this email template can’t be processed. Ensure that your template body is valid.

EMPTY_SCONTROL_FILE_NAME

The Scontrol file name was empty, but the binary was not empty.

ENTITY_FAILED_IFLASTMODIFIED_ON_UPDATE

If the value in a record’s LastModifiedDate field is later than the current date, you can’t update the record .

ENTITY_IS_ARCHIVED

If a record has been archived, you can’t access it.

ENTITY_IS_DELETED

You can’t reference an object that has been deleted. This status code occurs only in API version 10.0 and later. Previous releases of the API use INVALID_ID_FIELD for this error.

ENTITY_IS_LOCKED

You can’t edit a record that is locked by an approval process.

 ENVIRONMENT_HUB_MEMBERSHIP_CONFLICT

You can’t add an org to more than one Environment Hub.

ERROR_IN_MAILER

An email address is invalid, or another error occurred during an email-related transaction.

FAILED_ACTIVATION

The activation of a Contract failed.

FIELD_CUSTOM_VALIDATION_EXCEPTION

You can't define a custom validation formula that violates a field integrity rule. This typically happens when Sendoso tries to write back information to a contact or Lead object that is not allowed based on the custom validation setup in your Salesforce Instance. Please confirm what the custom validation is on the SFDC instance and try again.

FIELD_FILTER_VALIDATION_EXCEPTION

You can't violate field integrity rules.

FILTERED_LOOKUP_LIMIT_EXCEEDED

The creation of the lookup filter failed because it exceeds the maximum number of lookup filters allowed per object.

HTML_FILE_UPLOAD_NOT_ALLOWED

Your attempt to upload an HTML file failed. HTML attachments and documents, including HTML attachments to a Solution, can't be uploaded if the Disallow HTML documents and attachments checkbox is selected on the HTML Documents and Attachments Settings page.

IMAGE_TOO_LARGE

The image exceeds the maximum width, height, and file size.

INACTIVE_OWNER_OR_USER

The owner of the specified item is an inactive user. To reference this item, either reactivate the owner or reassign ownership to another active user.

INSERT_UPDATE_DELETE_NOT_ALLOWED_DURING_MAINTENANCE

Starting with version 32.0, you can’t create, update, or delete data while the instance where your org resides is being upgraded to the latest release. Try again after the release has completed. For release schedules, see trust.salesforce.com. Before version 32.0, the code is INVALID_READ_ONLY_USER_DML.

INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY

An operation affects an object that is cross-referenced by the specified object, but the logged-in user doesn’t have sufficient permissions on the cross-referenced object. For example, a logged-in user attempts to modify an account record, and the update creates a ProcessInstanceWorkitem. If the user doesn’t have permission to approve, reject, or reassign the ProcessInstanceWorkitem, this exception occurs.

INSUFFICIENT_ACCESS_OR_READONLY

You can’t perform the specified action because you don’t have sufficient permissions.

INVALID_ACCESS_LEVEL

You can’t define a new sharing rule that provides less access than the specified org-wide default.

INVALID_ARGUMENT_TYPE

You supplied an argument that is of the wrong type for the operation being attempted.

INVALID_ASSIGNEE_TYPE

You specified an assignee type that is not a valid integer between one and six.

INVALID_ASSIGNMENT_RULE

You specified an assignment rule that is invalid or that isn’t defined in the org.

INVALID_BATCH_OPERATION

The specified batch operation is invalid.

INVALID_CONTENT_TYPE

The outgoing email has anEmailFileAttachment with an invalidcontentType property. See RFC2045 - Internet Message Format.

INVALID_CREDIT_CARD_INFO

The specified credit card information is not valid.

INVALID_CROSS_REFERENCE_KEY

The specified value in a relationship field is not valid, or data is not of the expected type. Please confirm the Cross Reference key. Check sync'd user's Salesforce permissions.

INVALID_CROSS_REFERENCE_TYPE_FOR_FIELD

The specified cross-reference type is not valid for the specified field.

INVALID_CURRENCY_CONV_RATE

Specify a positive, non-zero value for the currency conversion rate.

INVALID_CURRENCY_CORP_RATE

You can’t modify the corporate currency conversion rate.

INVALID_CURRENCY_ISO

The specified currency ISO code is not valid.

INVALID_EMAIL_ADDRESS

A specified email address is invalid.

INVALID_EMPTY_KEY_OWNER

You can't set the value for owner to null.

INVALID_EVENT_SUBSCRIPTION

Invalid parameters were specified when subscribing to an event.

INVALID_FIELD

You specified an invalid field name when trying to update or insert a record. Please ensure that the field used is valid for this record.

INVALID_FIELD_FOR_INSERT_UPDATE

You can't combine a person account record type change with any other field update. Please retry these operations separately.

INVALID_FIELD_WHEN_USING_TEMPLATE

You can't use an email template with an invalid field name.

INVALID_FILTER_ACTION

The specified filter action can't be used with the specified object. For example, an alert is not a valid filter action for a Task.

INVALID_GRANT

Please resync your salesforce account.

INVALID_ID_FIELD

The specified ID field (ID, ownerId), or cross-reference field is invalid.

INVALID_INET_ADDRESS

A specified Inet address is not valid.

INVALID_LINEITEM_CLONE_STATE

You can’t clone a Pricebook2 or PricebookEntry record that isn’t active.

INVALID_MASTER_OR_TRANSLATED_SOLUTION

The solution is invalid. For example, this exception occurs if you try to associate a translated solution with a master solution that’s associated with another translated solution.

INVALID_MESSAGE_ID_REFERENCE

The outgoing email's References or In-Reply-To fields are invalid. These fields must contain valid Message-IDs. See RFC2822 - Internet Message Format.

INVALID_OPERATION

There is no applicable approval process for the specified object.

INVALID_OPERATION_WITH_EXPIRED_PASSWORD

Due to password expiration, a valid password must be set before the call can be invoked. Please reset your password

INVALID_QUERY_FILTER_OPERATOR

An invalid operator was used in the query() filter clause, at least for that field. Please contact Sendoso to fix this error.

INVALID_QUERY_LOCATOR

An invalid queryLocator parameter was specified in a queryMore() call. It’s also possible that you've exceed the maximum number of calls, which is 10 per user for the API, and 5 for Apex and Visualforce.

INVALID_QUERY_SCOPE

The specified search scope is invalid.

INVALID_OPERATOR

The specified operator is not applicable for the field type when used as a workflow filter.

INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST

You specified an invalid or null value for a restricted picklist.

INVALID_PARTNER_NETWORK_STATUS

The specified partner network status is invalid for the specified template field.

INVALID_PERSON_ACCOUNT_OPERATION

You can't delete a person account.

INVALID_READ_ONLY_USER_DML

Version 31.0 and earlier: You can’t create, update, or delete data while the instance where your org resides is being upgraded to the latest release. Try again after the release has completed. For release schedules, see trust.salesforce.com. After version 31.0, the code is INSERT_UPDATE_DELETE_NOT_ALLOWED_DURING_MAINTENANCE.

INVALID_SAVE_AS_ACTIVITY_FLAG

Specify true or false for the saveAsActivity flag.

INVALID_SESSION_ID

The specified sessionId is malformed (incorrect length or format) or has expired. Log in again to start a new session.

INVALID_STATUS

The specified org status change is not valid.

INVALID_TYPE

The specified type is not valid for the specified object.

INVALID_TYPE_FOR_OPERATION

The specified type is not valid for the specified operation.

INVALID_TYPE_ON_FIELD_IN_RECORD

The specified value is not valid for the specified field's type.

IP_RANGE_LIMIT_EXCEEDED

The specified IP address is outside the IP range specified for the org.

JIGSAW_IMPORT_LIMIT_EXCEEDED

The number of records you attempted to purchase from Data.com exceeds your available record addition limit.

LICENSE_LIMIT_EXCEEDED

You have exceeded the number of licenses assigned to your org.

LIGHT_PORTAL_USER_EXCEPTION

You attempted an action with a high-volume portal user that's not allowed. For example, trying to add the user to a case team.

LIMIT_EXCEEDED

You have exceeded a limit on a field size or value, license, or other component.

LOGIN_CHALLENGE_ISSUED

An email containing a security token was sent to the user’s email address because the user logged in from an untrusted IP address. The user can’t log in until tthe security token is added to the end of the password.

LOGIN_CHALLENGE_PENDING

The user logged in from an untrusted IP address, but a security token has not yet been issued.

LOGIN_MUST_USE_SECURITY_TOKEN

The user must add a security token to the end of the password to log in.

MALFORMED_ID

An ID must be either 15 characters, or 18 characters with a valid case-insensitive extension. There is also an exception code of the same name.

MANAGER_NOT_DEFINED

A manager has not been defined for the specified approval process.

MASSMAIL_RETRY_LIMIT_EXCEEDED

A mass mail retry failed because your org has exceeded its mass mail retry limit.

MASS_MAIL_LIMIT_EXCEEDED

The org has exceeded its daily limit for mass email. Mass email messages can't be sent again until the next day.

MAXIMUM_CCEMAILS_EXCEEDED

You have exceeded the maximum number of specified CC addresses in a workflow email alert.

MAXIMUM_DASHBOARD_COMPONENTS_EXCEEDED

You have exceeded the document size limit for a dashboard.

MAXIMUM_HIERARCHY_LEVELS_REACHED

You have reached the maximum number of levels in a hierarchy.

MAXIMUM_SIZE_OF_ATTACHMENT

You have exceeded the maximum size of an attachment.

MAXIMUM_SIZE_OF_DOCUMENT

You have exceeded the maximum size of a document.

MAX_ACTIONS_PER_RULE_EXCEEDED

You have exceeded the maximum number of actions per rule.

MAX_ACTIVE_RULES_EXCEEDED

You have exceeded the maximum number of active rules.

MAX_APPROVAL_STEPS_EXCEEDED

You have exceeded the maximum number of approval steps for an approval process.

MAX_FORMULAS_PER_RULE_EXCEEDED

You have exceeded the maximum number of formulas per rule.

MAX_RULES_EXCEEDED

You have exceeded the maximum number of rules for an object.

MAX_RULE_ENTRIES_EXCEEDED

You have exceeded the maximum number of entries for a rule.

MAX_TASK_DESCRIPTION_EXCEEDED

The task description is too long.

MAX_TM_RULES_EXCEEDED

You have exceeded the maximum number of rules per Territory.

MAX_TM_RULE_ITEMS_EXCEEDED

You have exceeded the maximum number of rule criteria per rule for a Territory.

MERGE_FAILED

A merge operation failed.

MISSING_ARGUMENT

You did not specify a required argument.

NONUNIQUE_SHIPPING_ADDRESS

You can't insert a reduction order item if the original order shipping address is different from the shipping address of other items in the reduction order.

NO_APPLICABLE_PROCESS

A process() request failed because the record submitted does not satisfy the entry criteria of any active approval processes for which the user has permission.

NO_ATTACHMENT_PERMISSION

Your org does not permit email attachments.

NO_INACTIVE_DIVISION_MEMBERS

You can't add members to an inactive Division.

NO_MASS_MAIL_PERMISSION

You don’t have permission to send the email. You must have “Mass Email” to send mass mail or “Send Email” to send individual email.

NUMBER_OUTSIDE_VALID_RANGE

The number specified is outside the valid range of values.

NUM_HISTORY_FIELDS_BY_SOBJECT_EXCEEDED

The number of history fields specified for the sObject exceeds the allowed limit.

OP_WITH_INVALID_USER_TYPE_EXCEPTION

The operation you attempted can't be performed for one or more users. For example, you can't add high-volume portal users to a group.

OPTED_OUT_OF_MASS_MAIL

An email can't be sent because the specified User has opted out of mass mail.

PACKAGE_LICENSE_REQUIRED

The logged-in user can’t access an object that is in a licensed package without a license for the package.

PORTAL_USER_ALREADY_EXISTS_FOR_CONTACT

A create User operation failed because you can't create a second portal user under a Contact.

PRIVATE_CONTACT_ON_ASSET

You can’t have a private contact on an asset.

RECORD_IN_USE_BY_WORKFLOW

You can’t access a record that’s in use by a workflow or approval process.

REQUEST_RUNNING_TOO_LONG

A request that has been running too long is canceled.

REQUIRED_FIELD_MISSING

A call requires a field that was not specified. Please ensure that all fields were provided.

SELF_REFERENCE_FROM_TRIGGER

You can't recursively update or delete the same object from an Apex trigger. This error often occurs when:

• You try to update or delete an object from within its before trigger.
• You try to delete an object from within its after trigger.

This error occurs with both direct and indirect operations. The following is an example of an indirect operation:

1. A request is submitted to update Object A.
2. A before update trigger on object A creates an object B.
3. Object A is updated.
4. An after insert trigger on object B queries object A and updates it. This update is an indirect update of object A because of the before trigger of object A, so an error is generated.

SHARE_NEEDED_FOR_CHILD_OWNER

If a parent record has a child record that needs a sharing rule, you can’t delete the sharing rule for the parent record.

SINGLE_EMAIL_LIMIT_EXCEEDED

(API version 18.0 and later) The org has exceeded its daily limit for individual emails. Individual email messages can’t be sent again until the next day.

STANDARD_PRICE_NOT_DEFINED

Custom prices can't be defined without corresponding standard prices.

STORAGE_LIMIT_EXCEEDED

You have exceeded your org’s storage limit.

STRING_TOO_LONG

The specified string exceeds the maximum allowed length. Please contact Sendoso to fix this error

TABSET_LIMIT_EXCEEDED

You have exceeded the number of tabs allowed for a tabset.

TEMPLATE_NOT_ACTIVE

The template specified is unavailable. Specify another template or make the template available for use.

TERRITORY_REALIGN_IN_PROGRESS

An operation can't be performed because a territory realignment is in progress.

TEXT_DATA_OUTSIDE_SUPPORTED_CHARSET

The specified text uses a character set that is not supported.

TOO_MANY_APEX_REQUESTS

Too many Apex requests have been sent. This error is transient. Resend your request after a short wait.

TOO_MANY_ENUM_VALUE

A request failed because too many values were passed in for a multi-select picklist. You can select a maximum of 100 values for a multi-select picklist.

TRANSFER_REQUIRES_READ

You can't assign the record to the specified User because the user does not have read permission.

UNABLE_TO_LOCK_ROW

A deadlock or timeout condition has been detected.

• A deadlock involves at least two transactions that are attempting to update overlapping sets of objects. If the transaction involves a summary field, the parent objects are locked, making these transactions especially prone to deadlocks. To debug, check your code for deadlocks and correct. Deadlocks are generally not the result of an issue with Salesforce operations.
• A timeout occurs when a transaction takes too long to complete, for example, when replacing a value in a picklist or changing a custom field definition. The timeout state is temporary. No corrective action is needed.

If an object in a batch can’t be locked, the entire batch fails with this error. Errors with this status code contain the IDs of the records that couldn’t be locked, when available, in the error message. Please wait and retry this operation later after other processes are finished.

UNAVAILABLE_RECORDTYPE_EXCEPTION

The appropriate default record type could not be found.

UNDELETE_FAILED

An object could not be undeleted because it does not exist or has not been deleted.

UNKNOWN_EXCEPTION

The system encountered an internal error. Report this problem to Salesforce.