How can I see all canceled or expired Sends?

  • Updated

A Send can be canceled for a number of reasons, but if you want to see why a particular Send was canceled, head over to your Send Tracker within the Sendoso app. 

In this article, we'll go through the following:

Canceled Statuses

Filtering the Send Tracker

Accessing Send Details

Canceled Statuses

You are able to filter your Send Tracker to only show Sends that have been canceled. Here are the different statuses you can select through the filters at the top:

Confirmation Canceled: (Physical Send) Address Confirmation has expired, and the order was canceled. 

Expired: (eGift) When an eGift offer is no longer available to redeem. If the recipient does not open the eGift offer email within the specified timeframe that is selected during the Campaign creation process, then the offer will expire. 

Refunded: (eGift) If the eGift was never opened and is still in Sent status by the date the eGift offer expires, we will credit the funding source as soon as it expires. This status is also used for emails that are bounced.

Canceled or Refunded: (Physical Send) The order has been canceled and funds may have been credited back.

For a complete list of Send Statuses, click here

Filtering the Send Tracker

To filter your Send Tracker to show any of the statuses above, click the Filters link at the top of the page.

Screen Shot 2023-05-08 at 10.31.48 AM.png

From here, you'll be able to filter the Sends by Status (you'll want to select Canceled):

Screen Recording 2023-05-08 at 10.26.48 AM.gif

Accessing Send Details

To check on the status of a Send, head over to your Send Tracker and locate the Send you're curious about. Once you've found the Send, click the three dots to the right of the Send. 


From there, you'll see a variety of details pertaining to that specific Send.


These details include:

Send Info


Recipient Info


Recipient Message


Gift Details


Recent Updates




For more information about the Send Tracker, check out this article if you're an admin or manager or this article if you're a sender!

For additional training on the platform, we recommend checking out Sendoso University courses. These courses are designed to help you be as successful as possible using Sendoso.

For troubleshooting or answers to frequently asked questions, check out our Help Center. And, of course, should you run into any issues or if you have any questions, feel free to contact our Support Team!

Was this article helpful?

0 out of 0 found this helpful

Have feedback about this article? Click here to share your thoughts.